ceria88Privacy Policy
This page describes what data we collect when you use ceria88 and how we keep that information protected. We collect personal information to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and comply with anti-money-laundering regulations. Our privacy commitments guide how we store, use, and share your data across our live-dealer tables, sportsbook markets, slots, and esports wagering services.
We at ceria88 believe that transparency about data handling builds trust. This policy explains what we collect, who we share it with, how long we keep it, and what rights you have over your information. We do not sell your data to marketers or brokers. We do not use your information for purposes beyond account management, compliance, and platform improvement. Our systems are encrypted and access-controlled so only authorized staff can view your details.
If you have questions about how we handle your data, reach out to our support team via live chat, email, or in-app messaging. We respond to data-access requests and privacy inquiries within 14 business days.
What Data We Collect on ceria88
When you open a ceria88 account, we collect your email address, a secure password (hashed and salted, never stored in plaintext), and your phone number. When you complete identity verification (KYC), we collect your full legal name, date of birth, national ID number, and a copy of your ID document plus proof of address (utility bill, bank statement, or government letter). These documents are stored securely and are not shared with third parties except where required by law.
We also collect transaction data: every deposit, withdrawal, and wager is logged with timestamp, amount, game or market, and outcome. This history is held in your account and available for review. We collect device information—your IP address, browser type, device type, and operating system—to detect fraud and prevent unauthorized access. We do not track your activity across other websites; we only monitor your actions on ceria88.
How We Use Your Data
We use your email and phone number to send account notifications: login alerts, withdrawal confirmations, and support responses. We use your KYC documents to verify your identity before your first withdrawal and to comply with regulations in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported jurisdictions. We use your transaction history to detect suspicious patterns (multiple large deposits followed by immediate withdrawal, for example) and to prevent money laundering.
We use device and IP information to secure your account against unauthorized access. We do not use your data for marketing purposes unless you explicitly opt in—we do not send unsolicited promotional emails or SMS. We do not build targeted advertising profiles based on your ceria88 activity. During high-traffic periods (Idul Fitri, Idul Adha, Imlek, Nyepi, or major sporting events like Liga 1 season or Piala AFF tournaments), we may use aggregated, anonymized transaction data to monitor system capacity and prevent outages.
- Account verification
- We use your identity documents to verify you are who you claim to be and to comply with Know Your Customer (KYC) regulations.
- Fraud detection
- We analyze your deposit, withdrawal, and wagering patterns to detect and prevent fraud, money laundering, and account takeover.
- Customer support
- We use your email and phone to contact you regarding support tickets, withdrawal assistance, and account recovery requests.
- Platform improvement
- We use anonymized transaction and usage data to improve ceria88's performance, stability, and user experience.
Third-Party Data Processors
We work with third parties to operate ceria88. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners) receive your payment method information to process deposits and withdrawals. These partners are bound by data-protection agreements and may not use your data for their own purposes. Our cloud-hosting provider stores our encrypted databases and may be located outside your jurisdiction—your data is encrypted in transit and at rest, so your hosting provider cannot read your personal information. Our live-dealer studios in multiple regions handle broadcast data and table logs; dealers see your wager amounts and game choices but do not have access to your personal identity or payment details.
We do not sell your data to advertising networks, data brokers, or analytics firms. We may disclose your information to law enforcement or regulatory bodies if legally compelled by court order or government request. We will notify you of such requests unless we are legally prohibited from doing so.
Your Rights Over Your Data on ceria88
You have the right to access your personal data held by ceria88. Submit a request via our support team, and we will provide a copy of your information within 14 business days. You have the right to correct inaccurate data—update your profile information directly in your account settings, or contact support to update your identity documents. You have the right to request deletion of your data, though we may retain records as required by law (typically 5–7 years for anti-money-laundering compliance). Deletion does not erase your transaction history, which we retain to resolve disputes and for regulatory compliance.
You have the right to object to our processing of your data for fraud detection if you believe our analysis is inaccurate. You have the right to withdraw consent for non-essential communications (promotional emails, for example) at any time via your account settings or by contacting support. You have the right to data portability—request that we export your transaction history and account information in a standard format.
Cookies and Tracking Technologies
We use cookies to maintain your login session and to store your table preferences (table limits, language, game history filters). These are essential cookies required for ceria88 to function. We also use analytics cookies to measure page views, bounce rates, and feature usage—this data helps us identify broken features and improve platform stability. Our analytics provider is bound by a data-protection agreement and does not use your data for their own marketing. You can disable analytics cookies without losing ceria88 functionality. We do not use retargeting cookies to follow you across other websites.
Data Retention and Account Closure
We retain your account data as long as your account is active. If you close your account, we retain your transaction history and identity documents for 7 years to comply with anti-money-laundering regulations and to resolve potential disputes. We delete non-essential data (login logs, device information, analytics) after 90 days. If you request deletion before the regulatory retention period expires, we anonymize your data (remove identifiers like name and ID number) so it cannot be linked to you personally.
Changes to This Privacy Policy
We at ceria88 may update this policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification at least 30 days before the change takes effect. Your continued use of ceria88 after the notification period constitutes acceptance of the updated policy. If you do not accept changes, you may request closure of your account and withdrawal of your balance.
Contact Us About Your Privacy
If you have questions about how we handle your data, wish to exercise your data rights, or have a privacy complaint, contact our support team. We are available 24/7 via live chat, email, or in-app messaging. For formal data-access requests or complaints, submit a written request to our support team with as much detail as possible, and we will respond within 14 business days. If you are unsatisfied with our response, you may escalate your complaint to the relevant data-protection authority in your jurisdiction.